Some Cellcom customers are still frustrated, even as calling and texting services have come back online following a recent cyberattack

While progress is being made, concerns remain—especially about emergency 911 access and the uncertainty surrounding this month’s cell phone bills. Kimberly Sawyer, Senior Manager of External Relations at Nsight, Cellcom’s parent company, released a press release stating, “911 services were never fully down. She explained that during outages, federal rules require emergency calls to be routed through other networks. However, depending on those networks, customers may have noticed delays.” As for billing? Customers are still waiting. Sawyer says Cellcom is finalizing how to “make things right,” and more details—including potential account credits—are expected later this week. She didn’t say whether customers would get a full refund for the month or just a partial credit for the outage. Cellcom continues to post updates on its website as recovery efforts continue. Visit Cellcom.com for updated information.